Exchanges / Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase.
If you need any help please contact: firstname.lastname@example.org
RETURNS, REFUNDS & EXCHANGES:
Please click here to download the returns form. Print it, fill it in and send with your return.
Returns must be sent back within 14 days upon receiving the package and in perfect original sale condition, unworn.
All goods are your responsibility once in your possession, so please handle them with extreme care and ensure that you send the package by a method which insures the value of the goods and with a reliable tracking service. We will not be responsible for any lost parcel.
You will be responsible for paying for your own shipping costs for returning your item.
After your return is received and processed, we will email you regarding if it was approved or not. If approved we will refund the value of the product or exchange it for another if available.
We cannot refund your original or return postage costs unless product is faulty/incorrect.
Exchanged items will be sent on a free delivery service. Please allow up to 7 working days to process your return. If there is any problem we will contact you via phone (if provided) or email.
All returns from countries outside of Europe (Schengen Area) must be arranged by us. Please contact us at email@example.com and we will send you a pre-paid return label. If you send the package by yourself it can get stuck at Portuguese Customs and your return might not be accepted.
Sale items cannot be returned for a refund. That includes discount or promo codes. Exchanges are accepted upon payment of the shipping costs.
Pre-sale items cannot be returned for a refund. Although exchanges for a different size of the same item (if available) can be made.
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