Terms

Policy:

Exchanges / Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase. For more help please contact:  info@lordya.com

 

Returns & Refunds:

Please click here to download the returns form. Print it, fill it and send with your return.

Returns must be sent back within 14 days upon receiving the package and in perfect original sale condition, unworn. Tags must not be broken.

We cannot refund your original or return postage costs unless product is faulty/incorrect.

After your return is processed and approved, we will refund the value of the product or exchange it for another if available.

All goods are your responsibility once in your possession, so please handle them with extreme care and ensure that you send the package by a method which insures the value of the goods and with a reliable tracking service. We will not be responsible for any lost parcel. 

All returns from countries outside of Europe (Schengen Area) must be arranged by us. Please contact us at info@lordya.com to arrange a special return. If you send the package by yourself it can get stuck at Portuguese Customs and your return might not be accepted.

 

Footwear:

Returned footwear must be in box, with original packaging and dustbags.

Soles must have no wear. If footwear is returned with wear / damage these will be returned back to the customer.

 

Sales:

Sale items cannot be returned. That includes discount or promo codes.

 
Pre-Sale:

Pre-sale items cannot be returned. Although exchanges for a different size of the same item can be made.

 

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